IT Support – My Blog

IT Support Experts

We are relentless in understanding your unique needs, creating high-impact solutions, and providing the most genuinely helpful support in the industry.

World-class IT Support built on vast expertise, cutting-edge technology and strong client relationships.

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Key IT Services

Your Long-Term IT Strategy Begins Today

Our service offering covers a wide spectrum which can be scaled to suit the needs of your business. Please get in touch with some initial details of your business and we’ll be delighted to let you know how we can best support you.

IT Health Check

Get a high-level overview of your current systems.
Technology Roadmap

Get actionable insight with a clear strategy and a plan to execute on it.
Transformation

Increase productivity, enhance security, and free up time and resources.

Shifting to Our Outsourced IT Support

Hiring your own IT personnel can cost a great deal of time and money. The hiring and training process alone involves a huge investment of cash add it’s a heavy financial burden to bear.

With our outsourced IT services on your side, that burden is transferred to us. We already have personnel who are trained in the best practices ready to be deployed or assigned to your account.

Reduced labour costs

We have someone ready to report for work. This makes outsourced IT support costs lower than any other option.
Business continuity

We have layers of protection ready to be deployed to ensure that your business continues seamlessly
Meant for scalability

We can add personnel and equipment as and when needed at a fraction of the cost.

Benefits

Why Choose Us?

Increase the productivity and effectiveness of your team by outsourcing your IT needs to us.

Responsive

Where possible, your issue is resolved immediately by our IT Helpdesk at the first point of contact, so you can get on with whats important.

Certified

We hold all the industry standards/certificates and Microsoft Silver Competency, reinforcing our commitment to quality.

Reliable

We consistently provide the highest quality of service and continually measure our performance against industry standards.

Let's Talk

We make it easy to come onboard

Frequently Asked Questions

Are free Anti-Virus software any good?

First and foremost, you never want to go without security protection on your computer. Free Anti-Virus has very low detection rates. Give us a call and we will be happy to inform you of the latest security software we recommend and sell to all our clients for Spyware, Malware and Virus protection

What does having managed IT services cost?

Our service model uses a fixed monthly fee, which is based on the size and complexity of your particular network. Once contracted, your Managed IT Services will cover maintenance and support for every component of your network, providing you with peace of mind and the ability to accurately forecast your IT maintenance costs.

What is cloud backup?

Cloud backup also known as Online Backup is the process where your onsite backups are transferred to an offsite server every night. The server is located in a secure data centre in Perth. Cloud Backup replaces the need for someone to take a backup home each night. It is more secure, reliable and easier to manage and monitor.

What types of systems do you support?

We pride ourselves on being “ecosystem agnostic”: whether you use Google Apps or Office365, Windows or Mac, Android or iOS, we will support your team. Need to install a server onsite or host one virtually on Amazon or Azure? We will support you. Need to transition from one ecosystem to another? We’ll be there for you.

What if we already have an internal IT department?

No problem! We offer scalable solutions that can be tailored to meet your specific needs. Whether you need a full package of managed IT services and consulting, security solutions or service desk support, ITLab makes it simple with an affordable and customized flat rate service plan.

What exactly are managed IT services?

Simply put, ITLab Managed IT Services means we take care of your entire information technology requirement. We manage all your hardware and software sourcing, installation, technical support, and IT staffing needs. It also means ITLab acts as your go-to consultancy and support team, providing scheduled maintenance and upgrading of your systems, along with emergency assistance to keep your business up and running.

How does a flat rate billing save me money?

Flat-rate billing gives you the ability to budget your IT expenses so you can better focus on your core business goals. We customize each service package for your unique business, so you only pay for what you need. ITLab serves as your “one stop shop” for all your managed IT services needs. And we do it all for one fixed monthly cost – We Don’t Profit from your Pain!

How long is a managed services contract for?

Managed IT Services Contracts vary by provider. Some providers offer month-to-month programs, while others require a multi-year contract. Some have a very high startup cost and lower monthly, while others require a multi-year contract. Some have a very high startup cost and lower monthly, while others offer a middle of the road monthly cost and spread the cost of startup over the term of the agreement.

If you don’t find your answer, feel free to give us a call or drop us a note